AiboTask AiboTask Legal Public legal documents

Public legal documents

AiboTask — Refund Policy (SaaS360 / Paddle Web Billing)

Version: 1.0
Effective date: 4 June 2026

This Refund Policy applies to paid business software subscriptions, seat purchases, renewals, and billing changes for aibotask / AiboTask when purchased or managed through the Provider-operated SaaS360 web portal or a Paddle web checkout/customer portal.

Provider: AirTek Technologies (RUC 0924829179001)
Registered address: Cooperativa Adesdac MZ 70 S 13, Ecuador
Billing/support contact: ruben.lazaro@clitecser.com

If the Customer/Tenant has a separate signed agreement or order form with refund terms, that written agreement governs unless mandatory law or the payment provider requires otherwise.

1) Payment provider and scope

  • For web self-serve purchases, Paddle may act as merchant of record and payment provider. Paddle buyer terms, receipts, tax handling, payment support, and refund workflows may apply to the transaction.
  • This policy should be read together with the Subscription & Billing Terms.
  • This policy does not change any mandatory rights under applicable law.
  • Purchases made through the Apple App Store or Google Play are handled by the applicable store. Store refund rules and store support workflows apply to those purchases.

2) Cancellation

  • Cancellation stops future renewals when processed through SaaS360, Paddle, support, or another approved channel.
  • Unless the cancellation is processed as an immediate termination, service access may continue until the end of the then-current paid billing period.
  • Cancellation by itself does not create a refund or credit for unused time.

3) 14-day first-purchase review

For the first paid web subscription purchase for a Customer/Tenant, the Customer/Tenant may request a refund review within 14 calendar days after the initial purchase date.

The Provider may approve a full or partial refund when, in the Provider's reasonable judgment:

  • the request is for the first paid web subscription purchase for that Customer/Tenant,
  • the request is made within the 14-day review window,
  • the service has not been substantially used, abused, or consumed,
  • no separate written agreement states a different refund rule, and
  • the request is consistent with Paddle and applicable payment-provider requirements.

This review window does not automatically apply to renewals, additional seats, plan upgrades, usage-based charges, or other non-recurring software charges unless the Provider agrees in writing or the payment provider/law requires it.

4) Billing or provisioning errors

The Provider will correct billing and provisioning errors in a commercially reasonable way. Depending on the issue, the correction may be a refund, credit note, billing adjustment, corrected invoice/receipt, account correction, or additional service time.

Examples include:

  • duplicate charges,
  • charges for the wrong plan, seat quantity, or billing period,
  • taxes, invoice, or receipt errors that require correction,
  • payment-provider processing mistakes, or
  • paid access not being provisioned after a confirmed payment.

5) Non-refundable items

Unless mandatory law, Paddle/payment-provider rules, or a written agreement requires otherwise, the following are not refundable:

  • unused time after cancellation,
  • completed billing periods,
  • third-party costs already incurred, and
  • taxes, bank fees, card network fees, or currency conversion charges that the Provider cannot recover.

6) How to request a refund review

Contact ruben.lazaro@clitecser.com or use the Paddle order support flow shown on your Paddle receipt. Include:

  • Customer/Tenant legal name,
  • billing email,
  • Paddle transaction/order reference or invoice number,
  • subscription/workspace name if available, and
  • the reason for the request.

The Provider may request additional information to verify the account, transaction, usage, or provisioning state.

7) Chargebacks and payment disputes

Please contact support before opening a chargeback or bank dispute. Unresolved chargebacks, reversals, or payment disputes may result in account limitations, suspension, or termination as allowed by the Subscription & Billing Terms and applicable provider rules.

8) Changes

The Provider may update this Refund Policy by posting a new version. Material changes may be communicated through SaaS360, email, or the legal site.

9) Contact

Billing/support contact: ruben.lazaro@clitecser.com