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Aibo — Refund Policy (Web Billing and Store Purchases)

Version: 1.0
Effective date: 4 June 2026

This Refund Policy applies to paid software subscriptions, seat purchases, renewals, and billing changes for Aibo when purchased or managed through the Provider-operated Aibo web portal, an approved secure checkout/customer portal, or a written order.

Provider: Aibo Technologies (RUC 0924829179001)
Registered address: 3er Cj 20A NorthEast, Guayaquil, Guayas, Ecuador 090502
Billing/support contact: support@aibotask.com

If the Customer/Tenant has a separate signed agreement or order form with refund terms, that written agreement governs unless mandatory law or the payment provider requires otherwise.

1) Payment provider and scope

  • For web self-serve purchases, the authorized payment provider shown at checkout or on the receipt may handle payment processing, receipts, tax details, payment support, and refund workflows for that transaction. The provider terms shown during checkout or on the receipt may apply to that transaction.
  • This policy should be read together with the Subscription & Billing Terms.
  • This policy does not change any mandatory rights under applicable law.
  • Purchases made through the Apple App Store or Google Play are handled by the applicable store. Store refund rules and store support workflows apply to those purchases.

2) Cancellation

  • Cancellation stops future renewals when processed through the Aibo portal, authorized payment provider customer portal, app store, support, or another approved channel.
  • Unless the cancellation is processed as an immediate termination, service access may continue until the end of the then-current paid billing period.
  • Cancellation by itself does not create a refund or credit for unused time.

3) 14-day first-purchase review

For the first paid web subscription purchase for a Customer/Tenant, the Customer/Tenant may request a refund review within 14 calendar days after the initial purchase date.

The Provider may approve a full or partial refund when, in the Provider's reasonable judgment:

  • the request is for the first paid web subscription purchase for that Customer/Tenant,
  • the request is made within the 14-day review window,
  • the service has not been substantially used, abused, or consumed,
  • no separate written agreement states a different refund rule, and
  • the request is consistent with the applicable authorized payment provider, app-store, payment-provider, and legal requirements.

This review window does not automatically apply to renewals, additional seats, plan upgrades, usage-based charges, or other non-recurring software charges unless the Provider agrees in writing or the payment provider/law requires it.

4) Billing or provisioning errors

The Provider will correct billing and provisioning errors in a commercially reasonable way. Depending on the issue, the correction may be a refund, credit note, billing adjustment, corrected invoice/receipt, account correction, or additional service time.

Examples include:

  • duplicate charges,
  • charges for the wrong plan, seat quantity, or billing period,
  • taxes, invoice, or receipt errors that require correction,
  • payment-provider processing mistakes, or
  • paid access not being provisioned after a confirmed payment.

5) Non-refundable items

Unless mandatory law, payment-provider rules, app-store rules, or a written agreement requires otherwise, the following are not refundable:

  • unused time after cancellation,
  • completed billing periods,
  • third-party costs already incurred, and
  • taxes, bank fees, card network fees, or currency conversion charges that the Provider cannot recover.

6) How to request a refund review

Contact support@aibotask.com, use the authorized payment provider order support flow shown on your receipt, or use the applicable app-store support flow. Include:

  • Customer/Tenant legal name,
  • billing email,
  • transaction/order reference or invoice number,
  • subscription/workspace name if available, and
  • the reason for the request.

The Provider may request additional information to verify the account, transaction, usage, or provisioning state.

7) Chargebacks and payment disputes

Please contact support before opening a chargeback or bank dispute. Unresolved chargebacks, reversals, or payment disputes may result in account limitations, suspension, or termination as allowed by the Subscription & Billing Terms and applicable provider rules.

8) Changes

The Provider may update this Refund Policy by posting a new version. Material changes may be communicated through Aibo, email, or the legal site.

9) Contact

Billing/support contact: support@aibotask.com