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AiboTask — Subscription & Billing Terms (SaaS360 Admin Portal)

Version: 1.2
Effective date: 5 April 2026

These Subscription & Billing Terms apply to paid subscriptions purchased or managed through the Provider-operated SaaS360 admin/commercial portal used to manage tenant provisioning, users, license entitlements, subscriptions, billing, invoices/receipts, and support tickets for aibotask / AiboTask and related services.

The aibotask / AiboTask mobile field app does not offer public self-signup or consumer in-app purchases.

Provider: AirTek Technologies (RUC 0924829179001)
Registered address: Cooperativa Adesdac MZ 70 S 13, Ecuador
Contact email: ruben.lazaro@clitecser.com

If the Customer/Tenant has a separate signed agreement with the Provider, that agreement will govern in case of conflict.

1) Plans and fees

  • Subscription plans, prices, included features, and license/seat entitlements are described in SaaS360 or a written quote.
  • Fees are charged in advance per billing cycle unless otherwise agreed.

2) Billing cycle and auto-renewal

  • Subscriptions typically renew automatically at the end of each billing cycle (monthly or annual), unless cancelled before the renewal date.
  • The Customer/Tenant is responsible for keeping payment details current.

3) Trials (if offered)

If the Provider offers a trial:

  • the trial length and conditions will be shown in SaaS360,
  • trials may have feature/user limits,
  • unless cancelled before the end of the trial, the subscription may convert to a paid plan.

4) Cancellation

  • The Customer/Tenant can cancel according to the SaaS360 settings or by contacting support.
  • Cancellation typically stops future renewals, but the subscription may remain active until the end of the current paid period.

5) Refunds

Unless required by mandatory law or explicitly stated in writing:

  • fees are non-refundable,
  • unused time is not credited after cancellation.

6) Taxes and invoices

  • Prices may exclude applicable taxes unless stated otherwise.
  • The Provider may issue invoices/receipts according to applicable rules and the information provided by the Customer/Tenant.

7) Payment processing (Kushki)

Payment processing for SaaS360 is performed through Kushki (payment processor), or other methods explicitly shown in SaaS360.

  • If you pay by card or other electronic methods supported by Kushki, payment details are processed by Kushki and its payment ecosystem partners under their terms.
  • The Provider does not store full payment card numbers or CVV in aibotask or SaaS360. The Provider may receive limited metadata (for example, payer name, billing email, payment status, and transaction references) to reconcile billing and provide receipts.
  • Chargebacks, reversals, and bank disputes are handled through the payment processor and the applicable card/banking rules, and may result in suspension if unresolved.

8) Non-payment and suspension

If payment fails or is overdue, the Provider may:

  • suspend access to the Service,
  • restrict features, or
  • terminate the subscription, after reasonable notice where feasible.

9) Data, privacy, and DPA

  • The Provider’s Privacy Policy applies to platform-level processing.
  • For tenant work-order data, processing is governed by the DPA (Data Processing Addendum) and the tenant’s configuration.

10) Changes

The Provider may update these Subscription & Billing Terms by posting a new version.
Material changes may be communicated through SaaS360 or email.

11) Contact

Billing/support contact: ruben.lazaro@clitecser.com