Public legal documents
AiboTask — Subscription & Billing Terms (SaaS360 Admin Portal)
Version: 1.3
Effective date: 4 June 2026
These Subscription & Billing Terms apply to paid subscriptions purchased or managed through the Provider-operated SaaS360 admin/commercial portal used to manage tenant provisioning, users, license entitlements, subscriptions, billing, invoices/receipts, and support tickets for aibotask / AiboTask and related services.
These web billing terms do not govern App Store or Google Play purchases. Store refund and billing rules apply if mobile in-app purchases are offered.
Provider: AirTek Technologies (RUC 0924829179001)
Registered address: Cooperativa Adesdac MZ 70 S 13, Ecuador
Contact email: ruben.lazaro@clitecser.com
If the Customer/Tenant has a separate signed agreement with the Provider, that agreement will govern in case of conflict.
1) Plans and fees
- Subscription plans, prices, included features, and license/seat entitlements are described in SaaS360 or a written quote.
- Fees are charged in advance per billing cycle unless otherwise agreed.
2) Billing cycle and auto-renewal
- Subscriptions typically renew automatically at the end of each billing cycle (monthly or annual), unless cancelled before the renewal date.
- The Customer/Tenant is responsible for keeping payment details current.
3) Trials (if offered)
If the Provider offers a trial:
- the trial length and conditions will be shown in SaaS360,
- trials may have feature/user limits,
- unless cancelled before the end of the trial, the subscription may convert to a paid plan.
4) Cancellation
- The Customer/Tenant can cancel according to the SaaS360 settings or by contacting support.
- Cancellation typically stops future renewals, but the subscription may remain active until the end of the current paid period.
5) Refunds
Refund requests are handled under the public Refund Policy.
Unless required by mandatory law, provider rules, or a separate written agreement:
- first-time web purchases may be reviewed within 14 days if the Customer/Tenant could not use the Service for a material reason,
- duplicate charges, billing errors, and provisioning errors will be corrected when verified,
- cancellations stop future renewals but do not create unused-time refunds or credits for the current paid period,
- non-recoverable third-party costs already incurred for the subscription are non-refundable.
6) Taxes and invoices
- Prices may exclude applicable taxes unless stated otherwise.
- The Provider may issue invoices/receipts according to applicable rules and the information provided by the Customer/Tenant.
7) Payment processing
Payment processing for SaaS360 is performed through the payment processor or merchant-of-record explicitly shown in SaaS360. For web self-serve purchases, Paddle may act as merchant of record.
- If you pay by card or other electronic methods supported in SaaS360, payment details are processed by the payment processor and its ecosystem partners under their terms.
- The Provider does not store full payment card numbers or CVV in aibotask or SaaS360. The Provider may receive limited metadata (for example, payer name, billing email, payment status, and transaction references) to reconcile billing and provide receipts.
- Chargebacks, reversals, and bank disputes are handled through the payment processor and the applicable card/banking rules, and may result in suspension if unresolved.
8) Non-payment and suspension
If payment fails or is overdue, the Provider may:
- suspend access to the Service,
- restrict features, or
- terminate the subscription, after reasonable notice where feasible.
9) Data, privacy, and DPA
- The Provider’s Privacy Policy applies to platform-level processing.
- For tenant work-order data, processing is governed by the DPA (Data Processing Addendum) and the tenant’s configuration.
10) Changes
The Provider may update these Subscription & Billing Terms by posting a new version.
Material changes may be communicated through SaaS360 or email.
11) Contact
Billing/support contact: ruben.lazaro@clitecser.com