Public legal documents

Aibo — Support

Last updated: 5 April 2026

Need help with Aibo? Use the channels below.

1) Login or account access

If your company already uses Aibo and you cannot sign in:

• confirm the email address assigned by your company administrator
• ask your tenant administrator or Operations manager to verify your account is active
• confirm your company subscription and license seats are active in the Aibo admin/billing portal

If you are using a Personal plan where available, use the in-app account creation and store purchase/restore flow. Business and Enterprise access still requires organization approval.

2) Platform support

For platform support, account-routing issues, or store-review assistance, contact:

• Email: support@aibotask.com

Privacy requests related to provider-managed data should be sent to legal@aibotask.com.

When contacting support, include:

• your company name
• your login email
• device model and OS version
• app version
• screenshots or a short description of the issue

3) Privacy and legal

• Privacy Policy
• Terms of Use
• Privacy Choices & Data Deletion

4) Billing and provisioning

Aibo supports Personal, Business, and Enterprise access paths.

• tenant/user provisioning is typically handled by tenant administrators through the Aibo admin portal
• Business and Enterprise subscription management, billing, invoices/receipts, and license administration are handled through the Aibo portal, an approved secure checkout, support, or a written agreement
• Personal purchases, restores, and store refunds are handled through the applicable app store when Personal in-app purchases are enabled
• support tickets for tenant administration or commercial issues may also be handled through Aibo support