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Aibo — Privacy Choices & Data Deletion Requests

Version: 1.3 Effective date: 16 July 2026

Provider / Platform Operator: Aibo Technologies (RUC 0924829179001) — operator of Aibo and Provider-operated Aibo admin/commercial services Registered address: 3er Cj 20A NorthEast, Guayaquil, Guayas, Ecuador 090502 Privacy contact: legal@aibotask.com

Multi-tenant note: In most cases, your employer/customer (“Tenant Company”) is the Data Controller for work-order and proof‑of‑service data in the platform. Aibo Technologies typically acts as a Data Processor for that tenant’s work data under contract.

1) What this page is for

This page explains how to:

  • exercise your privacy rights (access, update, deletion, etc.),
  • manage your privacy choices (notifications, permissions), and
  • request deletion of personal data.

2) Who should you contact?

2.1 Requests about work orders, photos, signatures, and GPS route history

If you are a technician/employee using the app for work, requests related to work-order data (including photos, signatures, route history, materials and activities) should be directed to your Tenant Company (your employer/customer), because they typically act as the Data Controller.

Use the tenant privacy contact provided in your onboarding materials, policy acknowledgement flow, or HR/Operations contact. If the app shows a tenant-specific privacy contact, you may use that contact.

2.2 Requests about platform-level data (Aibo Technologies)

You can contact Aibo Technologies for requests related to platform-level data, such as:

  • Aibo Admin account provisioning or invited-user administration (if Aibo Technologies manages that workflow),
  • subscription, licensing, billing, invoices/receipts, or payment reconciliation records processed by the Provider,
  • support communications or support ticket records handled by Provider-managed channels,
  • platform security logs (limited), and
  • pseudonymous Google Analytics 4 data from the public marketing website, where it can be matched to a browser-side GA client identifier.

Email: legal@aibotask.com

3) What you can request

Depending on applicable law and your role, you may request:

  • access to your personal data,
  • correction/updates,
  • deletion (where applicable),
  • information about processing and retention,
  • other applicable rights.

Some records may be retained where required for legal compliance, fraud prevention, or to fulfill contractual obligations (for example, audit trails for completed work orders).

Account lifecycle note: The Aibo mobile app supports Personal in-app purchases only where enabled and after server-side validation. User deprovisioning or account deletion is typically handled through your Tenant administrator or, for Provider-managed admin/commercial records, through Aibo admin workflows.

4) How to submit a request

For a tenant work-data or identifiable platform/account request, send an email to the correct contact (Tenant or Aibo Technologies) with only what is reasonably necessary:

  • your full name,
  • your company/tenant name,
  • the email/username used in the app (if known),
  • the specific request (access / deletion / correction),
  • the relevant date range and/or work order IDs (if applicable),
  • a way to verify your identity (to prevent unauthorized disclosure).

For a request limited to historical public-website GA4 data, provide only the approximate date range and the _ga client identifier if it is available in your browser's site data. Do not include your name, government ID, company/tenant, account details, or other sensitive information unless Aibo later explains why a proportionate verification step is necessary. GA4 data is not keyed to your name or email, so Aibo may be unable to match it without that pseudonymous identifier. Aibo will evaluate the request and use available Google Analytics access or deletion controls where applicable, subject to validating the request's scope and legal or technical limits.

5) Managing your privacy choices in the app

5.1 Push notifications

Aibo may send operational push notifications (job assignments, reminders, operational alerts). Push messaging is delivered through AWS services (Amazon Pinpoint) and the device OS push service (APNs/FCM).

You can usually enable/disable push notifications from your device settings. Disabling notifications may reduce functionality or delay job execution.

5.2 Location (GPS)

The app is designed to collect GPS points while you are ONLINE in the app. For eligible field technicians with an assigned scheduled or dispatched job, the app may also continue collecting location while Assigned route assist is active to keep the assigned route current and detect arrival at the assigned site, including when the app is not in the foreground if the device and OS permission allow it. You can manage location permissions in your device settings. Limiting location may prevent route history or Assigned route assist features.

5.3 Camera / photos / attachments

You control camera and storage permissions through device settings. If you deny access, you may be unable to attach photos or evidence required for service completion.

5.4 Analytics / telemetry

The Service uses AWS-based analytics/telemetry (including Amazon CloudWatch RUM for Provider-operated web portals such as Aibo Admin) to understand performance and usage patterns and to improve reliability and features. The public Aibo marketing website also uses Google Analytics 4 only after you choose Allow measurement.

You may reject GA4 initially or withdraw consent at any time through Cookie preferences. Withdrawal stops future GA4 collection and clears accessible GA4 cookies; you can also remove site data in your browser. For a request concerning historical pseudonymous GA4 data, use the process in section 4.

We do not use analytics for targeted advertising. Google Signals, Google Ads linking/advertising personalization, and Enhanced Measurement are disabled for this public-site implementation.

6) Response times

Where Ecuador’s LOPDP applies, the Data Controller generally must respond to rights requests within 15 days of receiving a complete request, depending on the specific right invoked. In practice, response timing remains subject to:

  • identity verification, where applicable,
  • the scope/complexity of the request,
  • whether the request must be handled by the Tenant Company.

Aibo Technologies aims to acknowledge requests addressed to the Provider promptly and to route Tenant-controlled work-data requests to the relevant Tenant contact without undue delay.

7) Questions

For privacy questions related to Aibo Technologies' platform-level processing, contact: legal@aibotask.com.